February 26th, 2009
I’ve been waiting a mighty long time to write this blog…
The KISS book for Sam and Reanne arrived a few months back.
It was my first book ordered through them and I’m not ashamed to say that I went with them based 100% on customer reviews, which by the way, were all perfect.
I designed the album myself which was a fantastic challenge. I used Photojunction and it worked along side the KISS 12inch x 12 Inch layouts to a tee!
The Book arrived and it was a real pleasure to take it out of its box. And then out of its canvas tote bag!
The printing was perfect, all the lines were SO crisp, and all the corners of the pictures were so sharp, the colors too were more awesome than anything!
There was one small problem, so I emailed Kevin and the guys at KISS, and within a few hours (remember they’re based in the states), they let me know that another album is already on the print ready to be shipped out for me, at no extra cost! We’re talking a wedding album with a market value of about £2000 here!
The new book came in no time, and since then, they had implemented their new space age packaging which looks allot kinder to the environment, and makes the book feel safer in transit, it also makes the box smaller and lighter, so I bet it really is doing the environment a load of good!
From the start of the process, right up to the end, I was in constant communication with the guys Kevin, Shaun, Rachel and Mark, they made me feel really special.
Since the little problem with my book, they have since brought in a new routine where they make sure the book is ABSOLUTELY perfect before it leaves the factory.
When I was writing this blog in my head, I thought something along the lines of;…
I don’t really want to make this blog make KISS better than what they are, but I’m certainly not going to say “don’t go with KISS, they made a mistake”
The Fact that there was an error with my book shows that this book isn’t made by the same robots like at Blurb, but its made by Humans who often make little mistakes, and that’s ok, because they’ve not only sorted out the problem, but have made my life easy in doing a damn good job of sorting out the problem, and have now made sure that this never happens to anyone else.
I will definitely order an album with KISS again. Definitely.
Thanks guys, you’re the best!
Enjoy the pictures ok?
If you’ve seen the album, leave a comment at the bottom of the page to let me know what you think!
I have seen the book and it is superb. The layout and presentation is of the highest quality. Keep up the good work Joseph .
The book looks well nice!
Spot on with the layouts.
Thrilled that you got a perfect book. Thanks for being patient and understanding that this is hand crafted and small things slip through sometimes. We are excited to produce amazing books but we are even more passionate about taking care of our photographers.
Wow. Factor. Love it mate.
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